1. Returns/refunds are not acceptedCustomized products (such as those whose size, color, material, etc. are customized as needed);
   Unopened/assembled furniture and home decoration products (due to hygiene and secondary sales restrictions);
   Special promotional items (such as clearance goods, leftover stock, and other items clearly marked as non-returnable and non-exchangeable);
   International orders (due to cross-border transportation costs and tariff issues).
2. Handling of exceptional cases
   If the goods you receive have any of the following problems, please contact customer service (email: foreur@furnidecors.com) within 48 hours after signing for receipt and provide evidence (such as photos, videos) :
   Severe damage or missing parts caused by transportation;
   The product is seriously inconsistent with the order description (not a custom-made item).
   We will provide you with replacement parts, partial compensation or exchange services as the situation requires (excluding shipping costs caused by non-quality issues).
3. Precautions
   All goods undergo strict quality inspection before shipment. Please be sure to inspect the goods on the spot when signing for them.
   Requests for returns or exchanges due to the customer’s subjective reasons (such as disliking the color, unsuitable size, etc.) cannot be accepted.
   The return and exchange rules for promotional event items are subject to the instructions on the event page.
4. Contact Information
   If you have any questions, please contact the customer service team
   Email: foreur@furnidecors.com